Refund policy

We strive to provide you with high-quality products and excellent customer service. The return policy of Swingline Shredders is on a case-to-case basis as per the issue.

• Damaged or defective items, such as shattered glass, are not eligible for return unless they are corded.
• A refund applies only if the returned item is securely packed and arrives at our warehouse in the same condition in which it was delivered.
• Our warehouse team inspects every returned item upon arrival, and the refund is issued only after the item passes this inspection. Items damaged due to improper packaging or customer handling are not eligible for a refund.
• Customers must report any shortages or damages within a 10-day window from the delivery date. To ensure a prompt resolution, don't hesitate to contact our customer support team at sales@clarybusinessmachines.com and provide details and supporting evidence, such as photographs.
• As the seller, we have 30 days from the delivery date to file a claim with the carrier for any damages or losses during transit. This allows us to address the issue and seek compensation. We appreciate your cooperation and patience during this process.
• The Return window (the amount of time a customer has to return a product) is 30 days.